Rakuten Photo Leak from Unauthorized Access—Company Denies 100 Million Users Affected; 5ch: ‘I Want to Call in Sick Just to Lock Down My Accounts’

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The story

A thread on 5ch blew up over Rakuten’s data leak. The hackers claim to hold data on 100 million members and released a partial sample to back it up, but Rakuten denies both the claim and the existence of the accounts in question. Meanwhile, media reports confirm that photos and documents were leaked from “Rakuten Drive” due to unauthorized access, leaving it unclear exactly how much of this is confirmed fact. Commenters worried about the impact on brokerage and NISA (Japan’s tax-free investment accounts), while others shared how unnerving it was to realize they had ¥70,000 worth of points alone at risk — reactions split between believing the hackers’ claims and trusting Rakuten’s denial.

What people said

1AnonymousOct 7, 2026 08:48
If the banking and brokerage data got stolen too, that'd be seriously bad.
2AnonymousOct 7, 2026 08:52
Feels like leaks are competing to see whose victim count can climb higher.
4AnonymousOct 7, 2026 09:05
There's been way too much hacking lately.
Makes you wonder if some core system out there has a backdoor in it.
5AnonymousOct 7, 2026 09:08
Six months ago Anthropic built something called "Mythos," and it was judged too dangerous to let the public use.
The experts at the time all agreed on one thing: it was only a matter of time before China built an AI with equivalent power.
So six months later, what does this surge in breaches tell us?
At the very least, better put limits on transfers and withdrawals from your accounts… just in case.
6AnonymousOct 7, 2026 09:10
The moment you're connected to the internet, Uncle Sam's already got all your data anyway—why's everyone making such a fuss? ("アメさん" = slang for "the Americans")
7AnonymousOct 7, 2026 09:11
Wait, it's not just this "Rakuten Drive" thing?
8AnonymousOct 7, 2026 09:11
At this point just leak everything and make the data worthless already.
10AnonymousOct 7, 2026 09:15
There's no way Rakuten actually has 100 million members.
28AnonymousOct 7, 2026 09:57
Re: #10
It's probably a cumulative count including people with multiple accounts or re-registrations, duh.
12AnonymousOct 7, 2026 09:17
Someone should hack an adult video company next and leak the uncensored footage again.
13AnonymousOct 7, 2026 09:18
This is bad enough that I want to call in sick just to deal with the fallout. Absolute disaster.
14AnonymousOct 7, 2026 09:20
Sounds like points got leaked too, so if you're hoarding a big balance you should go check.
Though apparently it's not covered for compensation.
15AnonymousOct 7, 2026 09:27
The hackers are saying it happened,
but reports say Rakuten is denying it.
16AnonymousOct 7, 2026 09:29
A Rakuten Points leak is a big deal—
you even earn those points at the pharmacy.
17AnonymousOct 7, 2026 09:31
Management of the Rakuten Point Card

Article 8 (Management of the Rakuten Point Card)

Except where the Company is at fault, the Company bears no responsibility for damages suffered by the user due to theft, loss, or damage of the Rakuten Point Card, or due to inadequate management by the user, errors in use, or use by a third party (including, but not limited to, damages resulting from a third party using the Rakuten Point Card before the user completes the suspension procedure).

https://pointcard.rakuten.co.jp/guidance/restriction/
19AnonymousOct 7, 2026 09:39
As long as Rakuten Securities, where I keep my NISA, is safe, I don't care about the rest.
21AnonymousOct 7, 2026 09:42
Changed my password just in case, for now.
26AnonymousOct 7, 2026 09:53
Someone overseas claimed to have Rakuten's data and released part of it,
but Rakuten commented that no such thing happened and the exposed accounts don't even exist.
29AnonymousOct 7, 2026 09:57
Re: #26
Maybe they just hadn't noticed yet lol
39AnonymousOct 7, 2026 10:10
Re: #26
Can we actually trust that?
27AnonymousOct 7, 2026 09:53
Cyberattack-related data breaches at companies and organizations hit a record high — over 500 cases already this year, matching the past two years combined… AI possibly being used to probe for weaknesses
https://news.yahoo.co.jp/articles/23cc7d620525131de0cf61bc3ae2bba4baaf0a0c
30AnonymousOct 7, 2026 09:58
Ugh,
now everyone's going to find out I've been hoarding a ton of points.
35AnonymousOct 7, 2026 10:05
Some people go on about fearing an AI uprising,
but maybe worry more about how many humans are out there misusing it.
41AnonymousOct 7, 2026 10:13
Photos Leaked from "Rakuten Drive," Documents Too, Due to Unauthorized Access
https://news.livedoor.com/article/detail/32504273/
47AnonymousOct 7, 2026 10:17
My Amazon account got hit by unauthorized access this year.
Someone broke in, changed my email (login ID), and I got locked out just like that.
Normally you'd get an email like "Someone's trying to log in from such-and-such location, is this you?" but I never got anything like that.
No warning signs at all.

Well, they ended up restoring it for me after two days, but it was seriously unnerving.
I had about ¥70,000 in points too.
50AnonymousOct 7, 2026 10:28
Re: #47
How did you catch it so early?
What happens to accounts you never log into?
58AnonymousOct 7, 2026 11:14
Unauthorized Access Incidents on the Rise — "Protect Your Own Information," Says Digital Minister Furukawa
https://news.yahoo.co.jp/articles/9a5987a8685ceb8e84ec301374ed4e5ed39bcbab

At a press conference on the 6th, Digital Minister Toshiharu Furukawa addressed the string of unauthorized-access incidents causing personal data leaks at private companies such as Daiwa Securities, saying, "Cyberattacks aren't just a problem for companies and organizations. Each citizen taking precautions helps prevent harm." He stressed the importance of self-protection, calling on citizens to "keep in mind that you must protect your own information, and cooperate with efforts to prevent damage."
60AnonymousOct 7, 2026 11:17
Re: #58
Did the government just surrender to the hackers?
66AnonymousOct 7, 2026 11:23
These days everything's cashless so your transaction history is huge—
if it's a small amount, you might not even notice fraudulent use.
72AnonymousOct 7, 2026 11:32
Re: #66
It's fine when the statement clearly spells out "such-and-such store, this item,"
but sometimes you get entries where you're like "what even is this?"

Background and Key Points of This Topic

What makes this topic confusing is that two separate events are being discussed at once: the hackers’ claim of a “100-million-member leak,” and the actually reported leak of photos and documents from “Rakuten Drive.” Rakuten denies the former claim and the existence of the data itself, so the 100-million-user leak can’t be treated as confirmed fact. The backdrop includes a string of unauthorized-access incidents this year at private companies such as Daiwa Securities, with disclosed personal-data leaks reaching a record high of over 500 cases, prompting Digital Minister Toshiharu Furukawa to urge citizens to “protect their own information.” Reactions in the thread split between concern over the impact on brokerage and NISA accounts and a more resigned “well, it’s just points” attitude. It’s also easy to overlook that under Rakuten’s terms of service, unauthorized use of a point card isn’t compensated if the user is found to be at fault.

*This article is compiled from excerpts and a summary of the 5ch (Hello! Project) thread “100 million Rakuten members’ personal data leaked.”

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