GMO Asks Users to Cooperate with Investigation After Unauthorized Access to ‘Onamae.com Desktop Cloud’

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The story

Unauthorized access by a third party occurred on “Onamae.com Desktop Cloud,” a service provided by GMO Internet Group, prompting the company to issue multiple notices between October 21 and 26 and once again ask users to cooperate with its investigation (on a voluntary basis). The service is a virtual server (VPS) aimed at FX auto-trading (EA) and running MT4/MT5, and many individual users reportedly keep it running around the clock. On 5ch, reactions spread in several directions — debate over whether users should hand over their PCs or protect themselves by wiping their data, questions about what the disclosed figure of “26,739 cases” actually means, and technical explanations of the intrusion route.

GMO INTERNET GROUP

As of 21:00 on October 26, 2026

Regarding the unauthorized access by a third party to “Onamae.com Desktop Cloud,” which we announced between October 21 and today, we are once again providing an update on the status of our ongoing investigation and a request to our customers.

Source: group.gmo / Original article here

What people said

7AnonymousOct 27, 2026 10:37
Forget running a "full scan" — just throw that PC away.
Don't worry about the data on it, though, the hacker will kindly email it back to your family.
67AnonymousOct 27, 2026 11:21
Re: #7
No idiot's actually going to open a file a hacker sends them.
8AnonymousOct 27, 2026 10:37
Can't lend out my rig… my kinks would be totally exposed.
10AnonymousOct 27, 2026 10:38
Remember when the CEO was bragging about his generative-AI app? Good times.
16AnonymousOct 27, 2026 10:40
Re: #10
Can't they just whip up some security software for us for 30,000 yen?
11AnonymousOct 27, 2026 10:38
Once you're targeted, there's really nothing you can do about it, y'know.
12AnonymousOct 27, 2026 10:38
So this is how a top-tier security company responds, huh (said completely deadpan).
13AnonymousOct 27, 2026 10:38
Handing your PC over to GMO sounds like it'd just get even more of your info stolen…
14AnonymousOct 27, 2026 10:39
Wait, can malware get planted on you just from accessing it through a browser?
15AnonymousOct 27, 2026 10:40
I can't trust anything anymore. If this "cooperation request" itself turns out to be a phishing email, we'll get hacked all over again.
19AnonymousOct 27, 2026 10:41
Only 80 minutes left until all your secrets get exposed…
20AnonymousOct 27, 2026 10:41
So, how many hundreds of thousands of yen is this "cooperation fee" gonna run?
30AnonymousOct 27, 2026 10:47
Re: #20
You'll be getting a bill (itemized usage statement) for a few hundred thousand yen, desu.
22AnonymousOct 27, 2026 10:43
The white-hat hacker who flagged the risk beforehand was at least competent.
23AnonymousOct 27, 2026 10:44
Boot from a KNOPPIX disc you burned to DVD and rescue just the important data.
24AnonymousOct 27, 2026 10:44
The data on any PC you hand over could leak too.
No way anyone's reckless enough to actually do that.
25AnonymousOct 27, 2026 10:44
Wouldn't it be safer to just wipe everything?
78AnonymousOct 27, 2026 11:47
Re: #25
Don't delete the evidence of the damage.
It's your basis for filing a damages claim against GMO.
Could be worth millions of yen.
84AnonymousOct 27, 2026 11:58
Re: #25
Lol, it's written like the criminal themselves addressed the users: "To all users: keeping the evidence saved will be a powerful tool for winning in court."
(The implied nuance: if you're worried about further access, just safely back it up somewhere separate from the PC — a USB drive, whatever — and you're fine.)
Meanwhile GMO's clearly hoping you'll just delete it. A real tug-of-war.
27AnonymousOct 27, 2026 10:45
>>"Onamae.com Desktop Cloud" is a virtual server (VPS) service from GMO Internet specialized for FX auto-trading (EA) and running MT4/MT5.

I've never done FX, but…
the name and what it actually does seem totally unrelated. Is that just how it is?
31AnonymousOct 27, 2026 10:47
Re: #27
Apparently people who do FX auto-trading hate the missed-opportunity cost of their PC rebooting for Windows Update and the like, so they just leave a virtual desktop in the cloud running 24/7 instead.
28AnonymousOct 27, 2026 10:47
GMO: "please cooperate with our investigation" — but won't compensate customers for their losses.
34AnonymousOct 27, 2026 10:48
Is the hacker behind this incident even Japanese?
35AnonymousOct 27, 2026 10:49
That thing from "Tarareba Musume" (a manga/drama about women obsessing over "if only" scenarios; lol, even I have no idea what I'm saying)
52AnonymousOct 27, 2026 11:01
If you compare it to WWII, I'd say it's like the Battle of Iwo Jima.
53AnonymousOct 27, 2026 11:04
Re: #52
Nah, more like the Battle of Leyte Gulf.
56AnonymousOct 27, 2026 11:06
Re: #52
A Kyoto local would probably answer with "the Battle of Goryō" instead (riffing on the joke that Kyoto locals treat centuries-old events as "recent").
76AnonymousOct 27, 2026 11:42
My guess is it came in through a customer somehow.
81AnonymousOct 27, 2026 11:51
Re: #76
No way.
There's no way to seize admin rights on the server from the client side.
This is a case where the server itself got taken over, and from there a virus got pushed onto everyone who was accessing it.
83AnonymousOct 27, 2026 11:57
Re: #76
https://note.com/hirokimiyano/n/ne929648b027f
Read this.
Originally it was just a rented VPS, and from there, through a sloppily configured network, they were able to reach all the way to customers' PCs via RDP.
98AnonymousOct 27, 2026 12:32
GMO announced that up to 26,739 servers may have been affected, but
that's not 26,739 physical server boxes —
it's surely the number of VPS instances.
But when the media hammers on "26,739"
and throws in footage of a data center's massive server racks at the same time,
people end up going "whoa, THAT many of those?!"
103AnonymousOct 27, 2026 12:38
Re: #98
I guess it's the number of independent virtual server environments per user?
I was picturing some insane data center,
but that's a bit of a letdown.

Background and Key Points of This Discussion

“Onamae.com Desktop Cloud” is a VPS (virtual private server) service GMO offers for FX auto-trading (EA) and running MT4/MT5, and it’s mainly used by people who want to keep it running 24/7 to avoid reboots from things like Windows Update. The thread split into two main points of debate. The first was how seriously to take the “request for cooperation with the investigation (optional)” in the announcement — opinions were divided over whether users should hand over their PCs, and whether the data on them should be preserved as evidence or wiped. The second was how to interpret the scale of the damage: the figure of “26,739 cases” cited by GMO is thought to refer not to the number of physical servers in a data center, but to the number of virtual servers (VPS instances) assigned to individual customers — something commenters noted could easily be misread as far larger depending on how the media frames it. As for the intrusion route, the theory most favored in the thread is that the breach didn’t come through client PCs, but instead spread to customers’ machines via RDP due to a misconfigured network on the server side.

*This article is excerpted and summarized from the 5ch (News Flash+) thread “[GMO] To Customers Using “Onamae.com Desktop Cloud”… Including a Request for Cooperation with the Investigation (Optional).”

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