Why Do People Line Up at a Staffed Register When Self-Checkout Is Open? 5channers Debate

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The story

A thread on 5channel’s “Live Everything” board (nicknamed NanJ) blew up over customers who line up at a staffed register even when self-checkout machines are free. The original poster asked, “What’s the deal with people who go out of their way to line up at a staffed register instead of using self-checkout?” and the replies poured in. Sympathetic takes like “I just want to ease the staff’s workload” and “some items, like cigarettes, can only be bought at a staffed register” clashed with efficiency-minded opinions like “if the price is the same, you should pick whichever line moves faster.” The discussion also branched into talk about security cameras monitoring self-checkout stations.

What people said

1AnonymousSep 2, 2026 18:17
What's their deal?
4AnonymousSep 2, 2026 18:18
It's not like picking self-checkout makes it any cheaper
5AnonymousSep 2, 2026 18:18
Why won't those people just use the self-checkout?
6AnonymousSep 2, 2026 18:18
Because the cashier's cute 😍
7AnonymousSep 2, 2026 18:19
Why should I have to scan the barcodes myself? Same price either way
8AnonymousSep 2, 2026 18:19
They're getting paid, so it's just basic courtesy to let them actually do their job, right?
9AnonymousSep 2, 2026 18:19
Meanwhile I see people at the supermarket lining up for self-checkout even when the staffed register is wide open
12AnonymousSep 2, 2026 18:20
If you're team staffed-register, ask yourself why; if you're team self-checkout, the line's shorter for you either way, so who cares?
15AnonymousSep 2, 2026 18:21
I see the opposite a lot too — a huge line forms at self-checkout while the staffed register sits empty and the cashier looks bored. Way too many people want to use self-checkout
49AnonymousSep 2, 2026 18:33
Re: #15
Probably a shoplifting hotspot
21AnonymousSep 2, 2026 18:22
I want to buy cigarettes 🚬
22AnonymousSep 2, 2026 18:22
The FamilyMart I usually go to has a super-efficient Indian cashier who's crazy fast, so I trust her
28AnonymousSep 2, 2026 18:23
Nobody uses the cashless self-checkout machines
45AnonymousSep 2, 2026 18:31
Re: #28
Sometimes I see rough-looking guys in their 40s–50s using it, and it makes me want to ask if they're board regulars too
29AnonymousSep 2, 2026 18:24
My local supermarket got self-checkout and I cracked up — 6 machines with 3 staff watching over them
On top of that they play the overhead security camera feed on a big-screen TV, talk about thorough lol
How little do they trust us lol
34AnonymousSep 2, 2026 18:27
The optimal move is claiming you don't know how self-checkout works and just standing there while an employee does it all for you
54AnonymousSep 2, 2026 18:35
Some self-checkouts are so useless you don't even earn points on them
61AnonymousSep 2, 2026 18:39
Re: #54
If anything they should give you extra points for using it
62AnonymousSep 2, 2026 18:40
This is way too petty lol
Board regulars one-upping each other over which register they use… what a life 😭
64AnonymousSep 2, 2026 18:41
Re: #62
That's their whole identity, you know
The kind of mind that thinks bragging about registers or PayPay makes them superior to others
67AnonymousSep 2, 2026 18:44
Re: #62
They're not one-upping anyone, they're just being looked down on
74AnonymousSep 2, 2026 18:58
There are plenty of transactions that flat-out require a staffed register, you know
77AnonymousSep 2, 2026 19:02
Re: #74
These days there are even self-order machines for hot snacks. What a great era
76AnonymousSep 2, 2026 19:00
I don't want to say "excuse me," so what should I say to call an employee over?
78AnonymousSep 2, 2026 19:03
Re: #76
"I'm terribly sorry to interrupt your work, but could you please ring me up?"
83AnonymousSep 2, 2026 19:07
Watching from the outside, self-checkout looks just like prison labor
Don't people have any shame, coming in to shop and cheerfully doing the work themselves, beep beep?
85AnonymousSep 2, 2026 19:08
Re: #83
You even scan it yourself going "one item, 120 yen, beep!"
86AnonymousSep 2, 2026 19:09
Nobody uses the self-service pump at a gas station if the price is the same, even if it means waiting an extra 30 minutes. Same goes for supermarkets
92AnonymousSep 2, 2026 19:14
Re: #64
ATM threads blow up just as much. Such a pointless thing to argue over
101AnonymousSep 2, 2026 19:28
Re: #64
Re: #92
The pointless ones are you guys who can't even operate a self-checkout lol
93AnonymousSep 2, 2026 19:14
I'd rather stand in line than have staff eyeing me like a shoplifter at self-checkout
94AnonymousSep 2, 2026 19:15
Re: #93
But honestly everyone shopping gets watched anyway
96AnonymousSep 2, 2026 19:22
A lot of people have this weird hang-up that customers shouldn't have to do any of the work
100AnonymousSep 2, 2026 19:27
Re: #96
If it gets me out of the store faster, a little extra effort is fine by me

Background and key points of this topic

Self-checkout has spread rapidly in recent years amid Japan’s labor shortage, but some products — like cigarettes, which require age verification — and certain transactions can only be handled at a staffed register, so people’s reasons for choosing one or the other vary. In the thread, opinions split between “it’s odd to make customers do the work for the same price, so there should be a discount” and “people should just use whichever line is open, no big deal,” with no clear consensus emerging. Self-checkout stations staffed with monitors or security cameras as an anti-shoplifting measure also came up, but it’s worth noting this applies only to some stores rather than being a feature common to all self-checkout systems — an easy point to misread. It’s also worth remembering that self-checkout isn’t a cure-all, since certain operations still require a staffed register, as several posters pointed out.

※This article is compiled and summarized from the 5channel (Live Everything/NanJ board) thread “The truth behind the fools who insist on lining up at a staffed register like idiots when self-checkout is wide open.”

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