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The story
On November 13, Cygames announced its refund policy following the cancellation of the “Uma Musume Pretty Derby” live event “7th EVENT "THE STAGE" in LOS ANGELES.” Fans who canceled their tickets before traveling will receive a full, uncapped refund of travel costs, while those who had already arrived on-site will be compensated for travel expenses up to ¥700,000. On the 5ch Geinou/Sports News+ board, the cause of the cancellation sparked mixed reactions — some pointed to how long it takes to secure visas for such a large cast, while others suspected poor planning on the organizers’ part — and discussion continued comparing the situation to the London concert scheduled for November.
Canceled Uma Musume Los Angeles Concert: Refund of Up to ¥700,000 in “Travel Costs” Announced — Full, Uncapped Refunds for Those Who Cancel Without Traveling
On November 13, Cygames released details on refunds for travel costs, cancellation fees, and the like, as well as mail-order sales of concert merchandise, following the cancellation of the “Uma Musume Pretty Derby” live event “7th EVENT "THE STAGE" in LOS ANGELES.”
◆ Refund procedures, merchandise mail-order details, and application deadlines announced for ticket purchasers and tour applicants
Source: news.yahoo.co.jp / Original article here
What people said
An individual entertainer visa only gets approved for seriously big names — we're talking Yonezu Kenshi-level big.
They applied for the whole Uma Musume cast at once, but with that many people it takes forever, on top of the US side being massively understaffed. A single applicant can take over six months, so processing the entire cast could easily take years.
Maybe just stop doing shows overseas?
They'll recoup it through pachislot machines
Americans don't even know who Oguri Cap or Tokai Teio are
They'd at least know Sunday Silence, surely
This kind of decision probably never even reached Fujita's desk
The London concert is coming up soon too
Guess you'll be writing "underestimated things" again
America and the UK are different, obviously lol
Around that same time, Fujita — head of Cygames' parent company — had his own horse running in the Breeders' Cup
I assume you know how far in advance Cygames started planning the US show, so go ahead, give your basis for calling it "underestimated"
I figured you were just dismissing it with a lazy "well, it's overseas" argument
Why go this far for it
Just leave it alone
They hadn't made any actual preparations to perform on-site at all, so refusing to refund half the money for a show that never substantively existed would amount to fraud
Background and Key Points of This Topic
This announcement lays out the procedures for refunds and merchandise mail orders, but it doesn’t reveal the actual cause of the concert’s cancellation. The “visa delay” theory that dominated the thread points to a real practical hurdle that often arises when moving a large cast overseas all at once: individual entertainer visas typically take a long time to process from application to approval, and understaffing on the reviewing country’s side tends to make things worse. Some argued that the upcoming November London concert proves this was “just an America problem,” but immigration systems differ by country, and London still going ahead doesn’t necessarily disprove the visa-delay explanation for the LA show. It’s worth noting that Cygames itself has not disclosed the specific circumstances behind the cancellation.
*This article is compiled from excerpts and a summary of the 5ch (Geinou/Sports News+) thread “Canceled Uma Musume Los Angeles Concert: Refund of Up to ¥700,000 in “Travel Costs” Announced… Full, Uncapped Refunds for Those Who Cancel Without Traveling.”
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