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The story
The thread starter, visiting a Yoshinoya for the first time in a while, was startled to find the location had switched to all-touchscreen ordering with self-service pickup. The post’s starting complaint: outside of payment, no table numbers or order numbers are shown anywhere — when the monitor displays “Ready,” you just go grab it yourself, with no way to tell your order apart from someone else’s that finished at the same time. Replies quickly piled on with similar self-service rollouts at Matsuya, Fuji Soba, and CoCo Ichibanya, revealing that which steps — ordering, pickup, or payment — are self-service versus staffed varies wildly from store to store. Opinions split between those who see touchscreens as useful for avoiding mishearing orders and supporting multiple languages, and those who argue the lack of a proper numbering system is just causing chaos on the floor.
What people said
You wait and wait, and once "Ready" pops up on the monitor you go grab it —
but if someone else's order finished at the same time, you can't tell which one is yours.
even with touchscreens and self-service serving, they still stubbornly make you pay at a staffed register afterward.
Exactly this.
At the new Yoshinoya locations, everything except payment is self-service now —
including tea and refills and all.
I am never going back to self-service Yoshinoya.
When it's ready, a number shows up and you go get it.
That setup is beyond stupid.
Is that really the right call?
Looks idiotic to me.
It's a tiny shop but the number pops up on this huge monitor, it's funny.
Some old guy just yelling out the order would be faster lol.
Nah, old guys spit everywhere when they talk, no thanks.
Also helps with foreign customers.
>if it overlaps with someone else's order
If it's the same thing, who cares which one you grab?
The table number and order number are paired in the system.
If you order extras like a refill, that's where the mismatch causes problems.
Huh????? It's the same food, right?????? If it's the same, there's no mismatch, is there??????????
If the order number and table number don't match, the system can't tell how to add an extra order to the same bill. Get it now?
That's literally the thread — no table number, no order number!!!!!! Re: #1
The problem isn't exchanging a meal ticket or receipt —
it's that you have to go grab a slip yourself without knowing for sure it's the right one.
Re: #35
That's not how it works.
You buy your ticket, sit wherever you like right away,
and only go pick it up once a number shows up on the monitor.
The ticket you were holding doesn't get handed to anyone — you just toss it in a box.
Isn't that Matsuya you're describing?
The slip is right there on the tray.
If you're paying afterward, how would you even pay without a slip?
You take the slip, line up at the register, and pay.
Oh, that was Matsuya, my bad.
At Yoshinoya, if you order via the touchscreen at your table, they bring it to you.
I've never seen the 'go pick it up yourself' style there, and it probably doesn't exist.
Depends on the store.
These days, plenty of locations have a drink bar like Saizeriya.
I bet they'll stop building face-to-face counters except in tiny spaces going forward.
If you pay first, you can't place extra orders on the touchscreen at your seat.
That's a broken system design flow.
Background and Key Points of This Discussion
Reduced-staffing moves at restaurant chains are spreading industry-wide amid labor shortages, with Matsuya, Fuji Soba, CoCo Ichibanya, and others all pushing their own versions — but which steps (ordering, pickup, payment) are made self-service varies even within the same chain from store to store, leaving customers to relearn the rules every time, which was itself a source of confusion in the thread. Even for Yoshinoya, commenters disagreed on the details — some said the pick-it-up-yourself format is pay-first, others said some locations bring the food to your table if you order there — suggesting the all-touchscreen rollout is likely a per-store operational choice rather than a company-wide standard. Opinions clashed between those who see touchscreens as useful for preventing mis-heard orders and supporting multiple languages, and those who argue that a design lacking table or order number displays is simply flawed — but both sides were arguing from single personal experiences, and no data on industry-wide adoption appeared in the thread.
※This article is excerpted and summarized from the 5ch (Hello! Project board) thread “Went to Yoshinoya for the first time in a while and found every seat had gone touchscreen.”
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