FF14 Fan Festival Scraps Reserved Seating—With No Refunds—Buyers Furious

From our other sites

The story

At Final Fantasy XIV’s Fan Festival, attendees had been able to pay an extra fee to upgrade to reserved seating — but about a month before the event, reserved seating itself was abolished entirely, sparking a storm on 5ch. According to the thread, people who bought tickets specifically for reserved seats can no longer get any seat guarantee, and if they cancel, they won’t be refunded even the extra fee they paid. Posters criticized the “policy change right before the event,” while others sarcastically invoked Square Enix’s in-house e-money “Crysta” and the company’s past administrative order under Japan’s Act against Unjustifiable Premiums and Misleading Representations to mock its management style.

When buying tickets for the event, you could pay an extra fee to switch to reserved seating

Reserved seating has now been scrapped

If you can’t even get a reserved seat, canceling won’t get you a refund either

Source: fanfest.finalfantasyxiv.com / Original article here

What people said

5AnonymousOct 10, 2026 11:48
This is way past "Consumer Affairs Agency crossover" joke territory
Just cancel it. Cancel the whole thing.
10AnonymousOct 10, 2026 11:50
Announcing "actually, no seats for you" a month before the event is hilarious (lol)
12AnonymousOct 10, 2026 11:51
FF stopped being a real series once the "layers" (レイヤー, slang for cosplayers) moved in
FFX is the one to blame for that
14AnonymousOct 10, 2026 11:51
Feels like the ticket comes with a coupon for "yakisoba with no filling" (a dig at infamous rip-off festival food stalls)
16AnonymousOct 10, 2026 11:53
Whoever came up with this scheme is a genius, gotta hand it to them
17AnonymousOct 10, 2026 11:54
I bought a defective product at my store and want a refund? Return the item and I'll give your money back?
Can't give you cash, but here's a gift card that only works at MY store!
20AnonymousOct 10, 2026 11:57
Just because it's even deader than Dragon Quest X doesn't mean you have to get this desperate squeezing cash out of people
22AnonymousOct 10, 2026 12:00
If they actually issued refunds, producer Yoshida would be the one losing money, right
23AnonymousOct 10, 2026 12:01
Kind of curious to see if other companies copy this if it actually works
24AnonymousOct 10, 2026 12:01
From Square Enix's side, Crysta can basically be minted infinitely, so they take zero damage either way
isn't that insane
26AnonymousOct 10, 2026 12:06
Is Crysta basically like "Pelican" (an in-game currency from Phantasy Star Online 2)?
27AnonymousOct 10, 2026 12:07
Refunding in points instead of actual cash is definitely not okay lol
28AnonymousOct 10, 2026 12:07
Wait, they're even charging a purchase handling fee on top of that? lol
31AnonymousOct 10, 2026 12:09
Isn't there also something called "Crysta" in jam or whatever? Weird name to reuse
32AnonymousOct 10, 2026 12:10
Square Enix is sketchy enough that they've gotten hit with an administrative order for violating the Premiums and Representations Act even in their mobile games
so my gut feeling is this kind of borderline-fraud move is probably deliberate
34AnonymousOct 10, 2026 12:11
Maybe reserved seating was looking so empty it would've made the venue look bad on camera?
39AnonymousOct 10, 2026 12:17
This is way beyond the FFXV DLC scam at this point

Hey Mr. President, what happened to "let's be sincere"?
78AnonymousOct 10, 2026 13:27
Re: #39
Sincere toward his own greed, that is

that's really the only reading
43AnonymousOct 10, 2026 12:25
You pay 25,000 yen and you're still stuck standing?
Is that "attendee souvenir set" thing actually worth something like 20,000 yen?
45AnonymousOct 10, 2026 12:29
Re: #43
Honestly, that part alone is pretty normal these days
48AnonymousOct 10, 2026 12:35
More expensive than some mouse-themed kingdom's park, lol
they're really going for it
51AnonymousOct 10, 2026 12:37
Re: #48
You should just be grateful you got to enter "Yoshida-land" at all
53AnonymousOct 10, 2026 12:38
If the game were actually making good money, they'd run events like this for free
59AnonymousOct 10, 2026 12:47
Re: #53
You mean the mighty Dragon Quest X? Is that supposed to be a jab?
58AnonymousOct 10, 2026 12:47
Re: #1
What actually happens at these game events anyway?
Songs, voice actor talk shows, stuff like that?
61AnonymousOct 10, 2026 12:49
Re: #58
Yoshida bragging about himself
70AnonymousOct 10, 2026 13:00
Re: #1
Their own in-house cryptocurrency! lol and they actually named it "Crysta"! lol
75AnonymousOct 10, 2026 13:21
Re: #70
Crysta is just e-money used to pay for Square Enix's online games (monthly fees, in-game items)
hard to believe someone who actually plays FF14 wouldn't know that

Square Enix — What is Crysta?
https://www.jp.square-enix.com/account/crysta/
71AnonymousOct 10, 2026 13:05

72AnonymousOct 10, 2026 13:05


https://pbs.twimg.com/media/HTsgzQ9agAAC0am.jpg
88AnonymousOct 10, 2026 13:55
FF14 is a game about communing with a god named Naoki Yoshida
and this event is basically that religion's ceremony — just a glorified offering plate
91AnonymousOct 10, 2026 14:01
Re: #88
Which is exactly why the true believers who want the best view of their god are the ones buying reserved seats —
so it's genuinely unclear why they'd kill reserved seating partway through
98AnonymousOct 10, 2026 14:22
Chinese players are the real victims here, after the mobile version of this already-dying game flopped so badly
100AnonymousOct 10, 2026 14:23
Re: #98
Ah, I see, so the mobile version's service ended
thanks for clearing that up

Background and Key Points of This Topic

FF14’s Fan Festival is a large-scale paid event held separately from the main game, and this time a special ticket was offered letting attendees pay extra to upgrade to reserved seating. About a month before the event, that option was scrapped — meaning even people who bought tickets specifically expecting reserved seats now have to attend under the same conditions as everyone else, and canceling doesn’t get them the extra fee back. On the thread, some pointed to Square Enix’s past administrative order for violating the Act against Unjustifiable Premiums and Misleading Representations in its mobile games as grounds for distrusting the company’s management, while others noted that the event’s price point (around 25,000 yen even for standing-only admission) isn’t unusual for this type of fan event. Worth noting: “Crysta” is Square Enix’s own in-game payment currency, not a cryptocurrency — a distinction that was actually misunderstood within the thread itself.

※This article excerpts and summarizes the 5ch (Hardware/Industry (Geha)) thread “[PS5 Bad News] Square Enix’s FF14 cash-grab event is spiraling out of control — will the Consumer Affairs Agency get involved?“.

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *